Shipping policy

Shipping Policy – CartsySA

Last updated: 01/01/2026

At CartsySA, we’re committed to delivering quality products across South Africa safely and efficiently.

Shipping Locations

We currently ship nationwide within South Africa.

At this time, we do not offer international shipping.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Estimated delivery time is 5–10 business days.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or high-volume periods.

Shipping Fees

Shipping fees are calculated at checkout and displayed before payment.

Any promotional free shipping offers will be clearly communicated on our website.

Order Tracking

Tracking details are provided once your order has been processed and dispatched.

Please note that tracking becomes active after dispatch.

Courier Services

We work with trusted third-party courier partners to ensure reliable delivery.

CartsySA is not responsible for delays caused by couriers once an order has been dispatched.

Incorrect Address Information

Please ensure all delivery details are accurate at checkout.

CartsySA is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information.

Additional shipping fees may apply for re-delivery.

Delays & Unforeseen Circumstances

While we aim to meet all delivery estimates, delays may occur due to factors beyond our control.

We appreciate your patience and will assist where possible.

Damaged or Missing Orders

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Provide your order number and clear photos (if applicable), and we will resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: team.cartsysa@gmail.com