Refund policy

Return & Refund Policy – CartsySA

At CartsySA, we want you to shop with confidence. If something isn’t right, we’re here to help.

Returns

Due to the nature of our products, we only accept returns for items that are damaged, defective, or incorrect.

To be eligible:

You must contact us within 48 hours of delivery

The item must be unused and in its original packaging

Proof of purchase (order number or receipt) is required

To start a claim, please contact us at team.cartsysa@gmail.com with your order number and clear photos.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

Personal care and beauty devices

Used items

Opened products

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will arrange a replacement or refund at no additional cost.

Refunds

Once your claim is approved, refunds will be processed within 5–10 business days to your original payment method.

Please note that banks and payment providers may take additional time to reflect the refund.

Shipping Costs

Return shipping costs may apply depending on the situation

Original shipping fees are non-refundable

Contact Us

If you have any questions, please contact us at:
📧 team.cartsysa@gmail.com