Refund policy
At CartsySA, we want you to shop with confidence. If something isn't right, we're here to help.
Returns
Due to the nature of our products, we only accept returns if an item:
- Arrives damaged;
- Is defective upon delivery; or
- Is incorrect.
To be eligible for a return:
- You must contact us within 48 hours of delivery.
- The item must be unused and in its original packaging.
- Proof of purchase (order number or receipt) is required.
To start a return, please email team.cartsysa@gmail.com with your order number and clear photos of the issue.
Please note: If a product develops a manufacturing fault after delivery, it may be covered under our Warranty Policy, where applicable.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Used personal care or beauty devices;
- Opened products that are not defective;
- Products damaged through misuse, accidental damage, or normal wear and tear.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective upon delivery, or incorrect, we will arrange a replacement or refund at no additional cost.
Refunds
Once your claim has been approved, refunds will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time for the funds to appear in your account.
Shipping Costs
- Return shipping costs may apply depending on the circumstances.
- Original shipping fees are non-refundable unless the return is due to our error or required by applicable law.
Contact Us
If you have any questions or need assistance, please contact us at: